Terms and conditions of sale

Our invoices are payable on receipt without discount. The granting of terms, payment deadlines or exchanges does not novate or derogate from these terms and conditions. Payment charges and taxes are always payable by the customer.

All invoices issued by Ciméo are considered definitively accepted by the customer if they have not been contested by registered letter within eight days of issue. Any invoice not paid by its due date (‘invoice due’) will be automatically and without notice increased by 15% with a minimum of 100 EUR as a fixed penalty clause. In addition, interest of 1% per month will be due starting 15 days after the due date.

All disputes relating to our invoices shall be subject to the exclusive jurisdiction of the Courts of the judicial district of Huy and the Justice of the Peace of Huy.

1. Area of validity

These terms and conditions apply to Cimeo’s room rental contracts for accommodation and to any services provided to the customer by Cimeo. It is forbidden to sublet or dispose of rented Cimeo rooms for purposes other than accommodation without the prior written consent of Cimeo. Any use of Cimeo’s common areas outside the rented rooms for public events or advertising activities is subject to additional charges.

The customer’s general terms and conditions do not apply, except with the prior written agreement of Cimeo. In addition, any supplementary conditions agreed at the time the contract was concluded shall also apply.

2. Conclusion of contract, contracting parties and limitation of claims

The contract is established when Cimeo accepts the customer’s request, which can be confirmed in writing.

The parties to the contract are Cimeo and the customer. If a third party has booked the room on behalf of the customer, that party and the customer are jointly and severally liable to Cimeo for all obligations arising from the accommodation contract.

All legal actions against Cimeo are time-barred one year after the start of the statutory limitation period, except for actions based on intentional acts. Actions for compensation are time-barred after five years, regardless of the knowledge of the injured party.

The customer must inform Cimeo, without being requested to do so, if its use of Cimeo’s services is likely to jeopardize the course of business or safety, or if it is in violation of the law or any other regulation. The customer must also ensure that his or her behavior does not harm Cimeo or other customers.

3. Services, prices, payment and compensation

Cimeo must keep the rooms reserved by the customer available and provide the agreed services.

The customer must pay the current or agreed prices for room rental and any other services used, as well as any fees paid by Cimeo to third parties ordered by the customer.

The agreed prices include the applicable legal VAT rate, which may be adjusted in the event of changes in the rate or in the prices generally invoiced by Cimeo, up to a maximum of 5% for each four-month period. Invoices must be paid within 10 days without discount, and in the event of delay, Cimeo may charge interest and reminder fees.

Ciméo may adjust prices in the event of a booking change requested by the customer and accepted by Ciméo.

Cimeo may request a deposit or security, and the customer may only offset his own claim against a recognized, final and absolute or undisputed claim of Cimeo.

Pets are only allowed with prior agreement from Cimeo and subject to payment.

4. Cancellation or modification by the customer

In accordance with article L. 121-21-8 12° of the French Consumer Code, customers are reminded that they do not have the right of withdrawal provided for in article L. 121-21 of the French Consumer Code. The conditions of sale of the reserved fare specify the terms and conditions for cancelling and/or modifying the reservation. Reservations with prepayment cannot be modified and/or cancelled. No refunds will be made for deposits paid in advance. In this case, this is mentioned in the tariff’s conditions of sale. When the conditions of sale of the rate booked allow it, the booking can be cancelled directly with the establishment, whose telephone number is specified on the booking confirmation sent by e-mail. All reservations are nominative and may not be transferred to a third party, whether free of charge or in return for payment.

5. Cancellation by Cimeo

If a right of cancellation free of charge during a certain period has been agreed in writing for the benefit of the customer, Cimeo is entitled to terminate the contract during this period if it has received requests for the rooms booked in this contract from other customers and the customer, at Cimeo’s request, does not waive his right of cancellation during a period determined by Cimeo. This therefore applies to any option granted if other requests have been received and the customer, at Cimeo’s request, is not prepared to make a definitive reservation during a period determined by Cimeo.
In this case, definitive booking means that from this date onwards, a Ciméoier accommodation contract exists and that the initially agreed cancellation period free of charge is suspended.
If a down payment agreed or requested in accordance with the above clause is not paid, even after a reasonable additional period determined by Cimeo, Cimeo is entitled to terminate the contract.
Cimeo is also entitled to terminate the contract for an objectively justified reason in an exceptional case, for example if :
- Force majeure or circumstances for which Cimeo is not responsible make performance of the contract impossible;
- Rooms are reserved on the basis of misleading or erroneous statements of material fact, e.g. concerning the customer as a person or objective;
- Cimeo has reasonable grounds to believe that use of the Cimeo service may adversely affect Cimeo’s business operations, security or reputation without this being attributable to Cimeo’s authority or organizational sphere;
- There has been a breach of Clause 1 above,
If Cimeo legitimately terminates the contract, the customer is not entitled to claim damages.
Cimeo may stop unapproved maintenance, sales and similar events or request that they be stopped.
In the event that Cimeo has a claim for compensation against the customer in the event of termination in accordance with the above provisions, Cimeo may settle the claim in the form of a lump sum. The clauses therefore apply to the present case. In such cases, the customer can prove that no damage or less damage has been caused.

6. Disposal, handover and return of rooms

Unless otherwise specified in the written accommodation contract, the customer does not have the right to reserve specific rooms.

Booked rooms will be available from 3pm on the day of arrival. Guests are not allowed to take possession of rooms earlier than the scheduled time, except by prior arrangement or if the room is prepaid. If the customer does not arrive by 6 p.m., Cimeo reserves the right to allocate the rooms to other customers, without the customer being able to make any claims in this respect, subject to the provisions of clause 4.

Rooms must be vacated and returned to Cimeo no later than 11am on the agreed departure date. If the customer fails to vacate the room on time, Cimeo may charge for a full extra day, in addition to claiming damages. If Cimeo is forced to accommodate other customers in another establishment due to the delay, the customer will be liable for all additional costs, without this conferring any contractual rights. However, the customer can prove that this delay has not caused any financial loss to Cimeo or that the claim is much lower.

7. Cimeo's responsibilities

Cimeo is responsible for fulfilling its obligations under the contract on a best-efforts basis. Claims for compensation made by the customer are excluded in this respect, except for compensation due to death, personal injury or damage to health if Cimeo is responsible for the breach of obligation; for other cases of compensation due to an intentional or grossly negligent breach of obligation by Cimeo and for cases of compensation due to an intentional or grossly negligent breach of obligations by Cimeo typical of the contract. In the event of disruptions or faults in Cimeo’s services, Cimeo will endeavour to remedy the situation as soon as it becomes aware of them or after having been immediately notified of the fault by the customer. In addition, the customer is obliged to inform Cimeo in good time of the possibility that damage of exceptional magnitude may occur. The customer is obliged to assist in rectifying the disruption and minimizing the damage to the extent that can reasonably be expected of him.

8. Final provisions

Verbal agreements are only binding if confirmed in writing. Changes or additions to the accommodation contract, this clause, acceptance of the customer’s request or these General Terms and Conditions must be made in writing. Modifications or additions made unilaterally by the customer are not valid, in accordance with Cimeo’s policy.

The place of performance and payment for the obligations of both parties is at Cimeo’s head office.

The courts and tribunals of the place where Cimeo’s head office is located in Belgium shall have exclusive jurisdiction over any dispute relating to the present contract.

Belgian law is exclusively applicable. The application of the United Nations Convention on Contracts for the International Sale of Goods and its conflict of laws rules is excluded.

Should individual provisions of these General Terms and Conditions be or become invalid or void, this shall not affect the validity of the remaining provisions. In other respects, legal provisions apply. In the event of invalid provisions, these will be replaced by the provisions that most closely resemble the invalid provisions in terms of meaning, in accordance with Cimeo’s policies.